Apartment Field Book
Professional service in Nairobi

Welcome to Apartment Field Book

Terminal and kiosk manufacturing with committed delivery dates, for retail rollouts where a slipped week means a site opening without its equipment. Our machines are specified for high-traffic locations, where continuous use demands more of the dispenser and the card reader. That is exactly what we work on: sites waiting on equipment.

13+Years of experience
800+Satisfied clients
48 hDelivery of critical spare parts
How we work

From order to after-sales

1

Specification

We set capacity, modules and duty conditions for each location.

2

Manufacturing

Assembly and quality control of every machine at the plant.

3

Delivery and install

Commissioning on site and training for the service team.

4

After-sales

Warranty, spare parts and technical support for the life of the machine.

Apartment Field Book Nairobi
Delivery

How dates are committed and kept

Six to eight weeks for standard configurations. Rollout programmes usually book a series of slots at the start of the year and confirm quantities closer to each date.
They are specified differently: cassette capacity, dispenser duty cycle and card reader ruggedness are sized against the expected volume of the location.
You hear about it the same week. We hold stock on the common items precisely to absorb that, and where it cannot be absorbed the affected sites are identified early enough to resequence.
Yes. We take the image, load and test it on each unit, and record the version in the dispatch note so nothing arrives on an old build.
Most outages come down to a few modules: dispenser, card reader and printer. We build with components rated for continuous use and with a layout that lets the whole module be swapped during the visit instead of repaired on site.
Yes, and we schedule visits around store hours so customer service is not interrupted. Each branch of the chain keeps its own service history.
Services

Everything you need in one place

Serving Nairobi with quality materials and certified professionals.

📅

Committed production slots

A dated slot, reserved when the order is placed.

📦

Standard model stock holding

Components held for our common configurations.

📈

Weekly build position

Where every unit in your order stands.

🔢

Rollout sequencing

Units delivered in your opening order, site by site.

🔧

Pre-configuration before dispatch

Software and settings loaded at the factory.

Buffer units

Spare machines held for the programme.

Service levels

Agreed response times

Alert type Response Cover
Critical: fault under warranty 48 h Monday to Saturday
Spare parts: critical module delivery 48 h Monday to Friday
Scheduled: preventive review Per calendar Twice a year

Response times are set by contract and vary with the location of the machine.

Reviews

What our clients say

Real reviews from Nairobi clients.

R
Rollout programme manager
★★★★★

"Fourteen openings, fourteen deliveries on the date. The weekly position report is why."

S
Store development
★★★★★

"They told us about a three-day slip a month in advance and we simply resequenced two sites."

O
Operations manager
★★★★★

"Units arrived pre-configured. The store team plugged them in and they worked."

Sectors

Who we work with

Large branch networks
Retail chains
Petrol stations
Hotels and shopping centres
Transport terminals
Public bodies
Product case

Before and after a machine replacement

Before — Ageing machine with repeat faults, frequently out of service.
Before. Ageing machine with repeat faults, frequently out of service.
After — New terminal installed and running continuously.
After. New terminal installed and running continuously.

Illustrative images of a typical replacement.

Need help? We are in Nairobi

Contact us today and receive fast, professional service.

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